State Farm® Insurance Agent Chris Jones
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jessie Ingram
December 10, 2025
5
out of
5
rating by Jessie Ingram
"He was really awesome explained everything to me helped get better insurance then what my previous offered better pricing"
We responded:
"Jessie, Thank you for your wonderful feedback! We're glad to hear that he was able to explain everything clearly and help you find better insurance with more competitive pricing. Your satisfaction is our top priority! If you have any further questions or need help in the future, please do not hesitate to reach out! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Jody Smith
December 9, 2025
5
out of
5
rating by Jody Smith
"We’ve been with State Farm for over 30 years and we couldn’t be more satisfied. Chris really came to the rescue about our home owners policy, which is also a period of over 30 years, with State Farm. I won’t go into a lot of details but he answered a complaint e-mail about our home owners policy and it turned out great. Thanks Chris"
We responded:
"Jody, Thank you so much for your kind words and loyalty over the past 30 years! We're thrilled to hear that Chris was able to assist you and resolve your homeowner’s policy concerns to your satisfaction. Your trust means a lot to us, and we're always here to help whenever you need. Thanks again for being a valued State Farm customer! If you have any further questions or need help in the future, please do not hesitate to reach out! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Orren Family
November 26, 2025
5
out of
5
rating by Orren Family
"Chris is awesome. He saved me money while getting me better coverage on my vehicles and adding rental insurance much cheaper than what I have been paying for with another company."
We responded:
"Thank you for your positive feedback. We are pleased to hear that Chris was able to secure better coverage for your vehicles and rental insurance while saving you money. We sincerely appreciate your trust in our services. Should you have any further questions or require assistance in the future, please do not hesitate to contact us. We look forward to continuing to serve you. -Chris Jones - State Farm Insurance Agent, Franklin, TN"
Yuliya Bednarchuk
November 26, 2025
5
out of
5
rating by Yuliya Bednarchuk
"“Excellent service! My State Farm agent Rob was professional, fast, and truly cared about finding the best coverage for me. Highly recommend!”"
We responded:
"Yuliya, thank you so much for your kind words! We are thrilled to hear that Rob provided you with excellent service and helped find the best coverage for your needs. We truly appreciate your recommendation! If you have any further questions or need help in the future, please do not hesitate to reach out! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Saylor Roach
November 24, 2025
5
out of
5
rating by Saylor Roach
"Very friendly staff and very knowledgeable to answer all questions. Would recommend!"
We responded:
"Saylor, thank you so much for your kind words! We're thrilled to hear that our staff was friendly and knowledgeable. We appreciate your recommendation and look forward to assisting you again in the future! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Henry Williams
November 24, 2025
5
out of
5
rating by Henry Williams
"Great service! Everything was explained clearly. Easy decision as they cut my car insurance by 40% with the same coverage."
We responded:
"Henry, thank you for your wonderful review! We're delighted to hear that our clear explanations made your decision easy and that we could help you save 40% on your car insurance with the same coverage. We appreciate your trust and look forward to serving you again! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Nelson Boone
November 7, 2025
5
out of
5
rating by Nelson Boone
"This is Kona and Tanner was amazingly, patient knowledgeable and helped me secure the best auto insurance coverage as well as renters insurance! I’m so grateful for his patience and time and helping me find something that I can afford!"
We responded:
"Thank you so much, Kona, for your kind words! We're thrilled to hear that Tanner was patient, knowledgeable, and able to help you find the best auto and renters insurance coverage that fits your budget. We truly appreciate your trust and are grateful for the opportunity to assist you. If you have any further questions or need help in the future, please do not hesitate to reach out! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Leslie Shelton
October 23, 2025
5
out of
5
rating by Leslie Shelton
"Lowered my payments by $30."
We responded:
"Leslie, thank you for your feedback and five-star review! We're glad to hear we were able to lower your payments and provide a reasonable price. If you have any further questions or need help in the future, please do not hesitate to reach out! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Timothy Osborne
October 9, 2025
5
out of
5
rating by Timothy Osborne
"So I suggest everyone with car insurance to look into these guys they gave me full coverage with other things for literally a few more dollars than progressive was charging me for the bare minimum liability insurance.Progressive is a joke of a company!!!!!!!!!!"
We responded:
"Timothy, thank you so much for your kind words and recommendation! We're thrilled to hear that we could provide you with comprehensive coverage at a great price. Your satisfaction is our top priority, and we appreciate you choosing us for your vehicle insurance needs. If you ever have any questions or need assistance, don’t hesitate to reach out! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Chris Sayler
October 1, 2025
5
out of
5
rating by Chris Sayler
"Finally an insurance agency and personnel that work to help and care about their clients, not just sell. Chris, Brittany and the entire staff always go above and beyond, any day, any time to provide the best solutions and the best protection and the best value for any insurance need—bar none!"
We responded:
"We will always strive to right by you and all of our customers. We have a really dynamic team and love taking the getting to do our job everyday! Thank you so much, Chris."
Alex Cohn
September 18, 2025
5
out of
5
rating by Alex Cohn
"Wonderful agency that is great to work with!"
We responded:
"Alex, thank you very much for your kind words and the five-star review. We're delighted to hear you had a great experience working with our agency. We look forward to assisting you again! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Hunter Milam
September 17, 2025
5
out of
5
rating by Hunter Milam
"Helped me out tremendously, highly recommend"
We responded:
"Hunter, thank you very much for your kind words and the five-star review. We're glad we could help you out and truly appreciate your support. If you need anything else, we're here for you! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
shun price
September 17, 2025
5
out of
5
rating by shun price
"Great experience my agent was very helpful and detailed"
We responded:
"Shun, thank you very much for your kind words and the five-star review. We're thrilled to hear that your agent was helpful and detailed. We appreciate your feedback and look forward to assisting you again in the future! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Kristin Smith
September 11, 2025
5
out of
5
rating by Kristin Smith
"Rob very helpful & awesome to work with! Thank you guys for such great service & very helpful information!"
We responded:
"Kristin, thank you very much for your kind words and the five-star review. We are delighted to hear that Rob provided helpful assistance and that you had a positive experience with our service. Your feedback is greatly appreciated, and we look forward to the opportunity to serve you again in the future. -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Grace Crossman
August 28, 2025
5
out of
5
rating by Grace Crossman
"Tucker was extremely helpful and made the process of getting insurance very easy!! Great experience and great service!!"
We responded:
"Grace, thank you so much for your kind words and 5 star review! We're thrilled to hear that Tucker made the insurance process easy and provided you with great service. We appreciate your feedback and look forward to assisting you again in the future! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Jeanette L
August 28, 2025
5
out of
5
rating by Jeanette L
"Tucker was excellent to work with. From the very beginning, he was friendly, professional, and easy to talk to, which made the whole process smooth and straightforward. He explained everything clearly, answered all of my questions, and made what could have been stressful feel simple. I ended up with a great policy at a much lower rate, and I felt confident I was making the right choice with him. I would highly recommend Tucker to anyone looking for insurance."
We responded:
"Jeanette, thank you so much for your kind words! We're thrilled to hear that Tucker provided you with friendly, professional, and clear service throughout the process. It's great that he was able to help you secure a great vehicle insurance policy at a lower rate while making everything feel simple and stress-free. We truly appreciate your recommendation and look forward to assisting you again in the future! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Nerissa Gibert
August 11, 2025
5
out of
5
rating by Nerissa Gibert
"Dana was absolutely wonderful during my recent phone contact. She was patient, knowledgeable, and she understood all my crazy questions. A very positive experience and I left with a clear idea of how to move forward"
We responded:
"Nerissa, Thank you so much for your wonderful review! We are thrilled to hear that Dana provided you with patient, knowledgeable, and clear support during your call. It is great to know you left with a clear plan moving forward. We appreciate your feedback. Please do not hesitate to let us know if there is anything else we can do for you! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Keysha Norman
August 8, 2025
5
out of
5
rating by Keysha Norman
"He made everything so easy he explained things he was great!!!!"
We responded:
"Keysha, thank you so much for this impressive five-star review and kind words! We're thrilled to hear that everything was made easy and clear for you. If you have any further questions or need help in the future, please do not hesitate to reach out! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Brandon Caley
August 4, 2025
5
out of
5
rating by Brandon Caley
"Very professional and affordable for auto insurance sales experience."
We responded:
"Brandon, Thank you for your kind words and impressive five-star review! We are glad to hear you found our prices great and our service professional and affordable. We appreciate your trust in us for your vehicle insurance needs and look forward to serving you again! If you have any further questions or need help in the future, please do not hesitate to reach out! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
marla atherton
July 31, 2025
5
out of
5
rating by marla atherton
"Rob was totally amazing he was so helpful and patient. I will be recommending him to everyone I know. I'm the end I got better coverage with more coverage and at a much lower price than I was paying. I combined home and auto and now it's done no more stress or worry. Thank you Rob"
We responded:
"Marla, thanks so much for the awesome review! We’re happy Rob could help you find better coverage at a great price and make the whole process stress-free. We appreciate you recommending him to your friends and family, it means a lot! If you have any further questions or need help in the future, please do not hesitate to reach out! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Nora Hartman
July 30, 2025
5
out of
5
rating by Nora Hartman
"Lowered our monthly deal far better that at the other guys."
We responded:
"Nora, thank you for your feedback and fantastic rating! We're glad to hear that we can offer you a better monthly deal. If you have any questions or need further assistance, please don't hesitate to reach out! - Chris Jones - State Farm Insurance Agent, Franklin, TN "
Debra Jennings
July 21, 2025
5
out of
5
rating by Debra Jennings
"I spoke to the agent and his humble way he was most helpful. My mortgage oms is.at a state farm in my area , however they never want to call me back about car insurance. That being said I will be transferring over my mortgage ins to them as well. Very happy."
We responded:
"Debra, thank you so much for this impressive five-star review and kind words! It is great to hear that we are providing wonderful customer service and making sure all your insurance needs are addressed. Your satisfaction is our top priority. If you have any further questions or need help in the future, please do not hesitate to reach out! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Erin Payne
July 17, 2025
5
out of
5
rating by Erin Payne
"Rob NcMasters is an awesome agent who works for Chris Jones. I was paying 250 a month for auto and renters but Rob got me better auto coverage, renters, and life insurance for 154. When u call ask for Rob!!!!"
We responded:
"Erin, thank you so much for this impressive five-star review! I am so glad that Rob was able to help you out with auto, renters, or life insurance, and great insurance rates! We strive to give everyone a wonderful experience and genuinely appreciate taking the time to leave us feedback. Don't hesitate to reach out if you need anything else! - Chris Jones - State Farm Insurance Agent, Franklin, TN "
isabella krehbiel
July 15, 2025
5
out of
5
rating by isabella krehbiel
"I had a very great talk with an agent. It was super easy to switch and better coverage then my former insurance(The General)"
We responded:
"Isabella, thank you for your wonderful review. I'm glad you had a positive experience with our knowledgeable and patient agent. It's great to know you felt like part of the State Farm family and appreciated our rates. We're always here to help with any future questions or needs. - Chris Jones - State Farm Insurance Agent, Franklin, TN "
Ashley Marsh
July 14, 2025
5
out of
5
rating by Ashley Marsh
"I had a great experience getting new car insurance thanks to Chris Jones at State Farm. He really listened to what I needed, found me a quote that fit my budget, and followed up exactly when I was available. What impressed me most was that he remembered our previous conversation—it made the whole process feel personal and not just transactional. Chris was both professional and personable, which made everything easy and stress-free. I’d absolutely recommend State Farm to anyone based on the excellent service I got from Chris!"
We responded:
"Ashley, thank you very much for sharing your positive experience with Chris Jones and State Farm. We’re delighted to hear that Chris provided attentive, personalized, and professional service throughout your car insurance process. It’s wonderful to know that his follow-up and understanding of your needs made the experience smooth and stress-free. We truly appreciate your recommendation and look forward to continuing to serve you in the future. Please don’t hesitate to reach out if you need any further assistance. -Chris Jones - State Farm Insurance Agent, Franklin, TN "