State Farm® Insurance Agent Chris Jones
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
shun price
September 17, 2025
5
out of
5
rating by shun price
"Great experience my agent was very helpful and detailed"
Kristin Smith
September 11, 2025
5
out of
5
rating by Kristin Smith
"Rob very helpful & awesome to work with! Thank you guys for such great service & very helpful information!"
We responded:
"Kristin, thank you very much for your kind words and the five-star review. We are delighted to hear that Rob provided helpful assistance and that you had a positive experience with our service. Your feedback is greatly appreciated, and we look forward to the opportunity to serve you again in the future. -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Grace Crossman
August 28, 2025
5
out of
5
rating by Grace Crossman
"Tucker was extremely helpful and made the process of getting insurance very easy!! Great experience and great service!!"
We responded:
"Grace, thank you so much for your kind words and 5 star review! We're thrilled to hear that Tucker made the insurance process easy and provided you with great service. We appreciate your feedback and look forward to assisting you again in the future! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Jeanette L
August 28, 2025
5
out of
5
rating by Jeanette L
"Tucker was excellent to work with. From the very beginning, he was friendly, professional, and easy to talk to, which made the whole process smooth and straightforward. He explained everything clearly, answered all of my questions, and made what could have been stressful feel simple. I ended up with a great policy at a much lower rate, and I felt confident I was making the right choice with him. I would highly recommend Tucker to anyone looking for insurance."
We responded:
"Jeanette, thank you so much for your kind words! We're thrilled to hear that Tucker provided you with friendly, professional, and clear service throughout the process. It's great that he was able to help you secure a great vehicle insurance policy at a lower rate while making everything feel simple and stress-free. We truly appreciate your recommendation and look forward to assisting you again in the future! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Nerissa Gibert
August 11, 2025
5
out of
5
rating by Nerissa Gibert
"Dana was absolutely wonderful during my recent phone contact. She was patient, knowledgeable, and she understood all my crazy questions. A very positive experience and I left with a clear idea of how to move forward"
We responded:
"Nerissa, Thank you so much for your wonderful review! We are thrilled to hear that Dana provided you with patient, knowledgeable, and clear support during your call. It is great to know you left with a clear plan moving forward. We appreciate your feedback. Please do not hesitate to let us know if there is anything else we can do for you! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Keysha Norman
August 8, 2025
5
out of
5
rating by Keysha Norman
"He made everything so easy he explained things he was great!!!!"
We responded:
"Keysha, thank you so much for this impressive five-star review and kind words! We're thrilled to hear that everything was made easy and clear for you. If you have any further questions or need help in the future, please do not hesitate to reach out! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Brandon Caley
August 4, 2025
5
out of
5
rating by Brandon Caley
"Very professional and affordable for auto insurance sales experience."
We responded:
"Brandon, Thank you for your kind words and impressive five-star review! We are glad to hear you found our prices great and our service professional and affordable. We appreciate your trust in us for your vehicle insurance needs and look forward to serving you again! If you have any further questions or need help in the future, please do not hesitate to reach out! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
marla atherton
July 31, 2025
5
out of
5
rating by marla atherton
"Rob was totally amazing he was so helpful and patient. I will be recommending him to everyone I know. I'm the end I got better coverage with more coverage and at a much lower price than I was paying. I combined home and auto and now it's done no more stress or worry. Thank you Rob"
We responded:
"Marla, thanks so much for the awesome review! We’re happy Rob could help you find better coverage at a great price and make the whole process stress-free. We appreciate you recommending him to your friends and family, it means a lot! If you have any further questions or need help in the future, please do not hesitate to reach out! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Nora Hartman
July 30, 2025
5
out of
5
rating by Nora Hartman
"Lowered our monthly deal far better that at the other guys."
We responded:
"Nora, thank you for your feedback and fantastic rating! We're glad to hear that we can offer you a better monthly deal. If you have any questions or need further assistance, please don't hesitate to reach out! - Chris Jones - State Farm Insurance Agent, Franklin, TN "
Debra Jennings
July 21, 2025
5
out of
5
rating by Debra Jennings
"I spoke to the agent and his humble way he was most helpful. My mortgage oms is.at a state farm in my area , however they never want to call me back about car insurance. That being said I will be transferring over my mortgage ins to them as well. Very happy."
We responded:
"Debra, thank you so much for this impressive five-star review and kind words! It is great to hear that we are providing wonderful customer service and making sure all your insurance needs are addressed. Your satisfaction is our top priority. If you have any further questions or need help in the future, please do not hesitate to reach out! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Erin Payne
July 17, 2025
5
out of
5
rating by Erin Payne
"Rob NcMasters is an awesome agent who works for Chris Jones. I was paying 250 a month for auto and renters but Rob got me better auto coverage, renters, and life insurance for 154. When u call ask for Rob!!!!"
We responded:
"Erin, thank you so much for this impressive five-star review! I am so glad that Rob was able to help you out with auto, renters, or life insurance, and great insurance rates! We strive to give everyone a wonderful experience and genuinely appreciate taking the time to leave us feedback. Don't hesitate to reach out if you need anything else! - Chris Jones - State Farm Insurance Agent, Franklin, TN "
isabella krehbiel
July 15, 2025
5
out of
5
rating by isabella krehbiel
"I had a very great talk with an agent. It was super easy to switch and better coverage then my former insurance(The General)"
We responded:
"Isabella, thank you for your wonderful review. I'm glad you had a positive experience with our knowledgeable and patient agent. It's great to know you felt like part of the State Farm family and appreciated our rates. We're always here to help with any future questions or needs. - Chris Jones - State Farm Insurance Agent, Franklin, TN "
Ashley Marsh
July 14, 2025
5
out of
5
rating by Ashley Marsh
"I had a great experience getting new car insurance thanks to Chris Jones at State Farm. He really listened to what I needed, found me a quote that fit my budget, and followed up exactly when I was available. What impressed me most was that he remembered our previous conversation—it made the whole process feel personal and not just transactional. Chris was both professional and personable, which made everything easy and stress-free. I’d absolutely recommend State Farm to anyone based on the excellent service I got from Chris!"
We responded:
"Ashley, thank you very much for sharing your positive experience with Chris Jones and State Farm. We’re delighted to hear that Chris provided attentive, personalized, and professional service throughout your car insurance process. It’s wonderful to know that his follow-up and understanding of your needs made the experience smooth and stress-free. We truly appreciate your recommendation and look forward to continuing to serve you in the future. Please don’t hesitate to reach out if you need any further assistance. -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Robin Carpenter
July 14, 2025
5
out of
5
rating by Robin Carpenter
"Chris was very helpful he worked with me and even added extra to my policy that I wasn't expecting I'm very pleased with State farm I left a couple years ago and now I'm going back and mainly because of Chris Jones he's excellent agent I recommend him to anyone , he will work with you he is very pleasant and professional and he satisfied me to the fullest with my new policy."
We responded:
"Robin, thank you so much for this impressive five-star review and kind words! We’re thrilled to hear that Chris went above and beyond to help you and that you’re pleased with your new policy. It’s great to have you back with State Farm, and we truly appreciate your recommendation. If you ever need anything else, Chris and the team are here to support you! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Tina Jones
July 11, 2025
5
out of
5
rating by Tina Jones
"I had a great experience with Dylan Welsh. He walked me through the process and did a great job."
We responded:
"Tina, thank you so much for this impressive five-star review and kind words! We're thrilled to hear that Dylan provided excellent guidance and support throughout the process. If you need any further assistance, please don’t hesitate to reach out! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
sai mohan Uppalapati
July 7, 2025
5
out of
5
rating by sai mohan Uppalapati
"I had a great experience working with Chris. They were professional, knowledgeable, and very responsive throughout the entire process. They explained all the coverage options clearly and helped me choose the best plan that suited both my needs and budget."
We responded:
"Sai, thank you so much for this impressive five-star review and kind words! We're thrilled to hear that Chris Jones State Farm Insurance provided you with professional and knowledgeable support and helped you find the best plan for your needs and budget. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you have any further questions or need help in the future, please don't hesitate to reach out! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Marlene Dole
June 25, 2025
5
out of
5
rating by Marlene Dole
"While looking on the internet for quotes for car insurance a very nice gentleman called by the name of Dylan from Chris Jones State Farm Insurance in Franklin, TN. The quote I received was the best from any agent I had talked to and his kindness and understanding of what I was looking for was a big help. I highly recommend this State Farm office -- it's the best !"
We responded:
"Marlene, thank you so much for this awesome five-star review! It sounds like you had a fantastic experience with Dylan at Chris Jones State Farm Insurance! Finding the right insurance quote can be challenging, and it's great to hear that you received excellent service along with a competitive rate. -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Barbara Cannon
June 25, 2025
5
out of
5
rating by Barbara Cannon
"Beat my old insurance price with double the coverage"
We responded:
"Barbara, thank you so much for the five star review! We're thrilled to hear that we could help you secure better coverage at a great price. Our team is committed to making the process smooth and finding the best plan for each customer’s unique needs. We truly appreciate you! Please let us know if you need anything else! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Brenda Wensley
June 17, 2025
5
out of
5
rating by Brenda Wensley
"Very nice and friendly people."
We responded:
"Thank you for your kind words, Brenda! - Chris Jones - State Farm Insurance Agent, Franklin, TN"
Rusty Bowden
June 13, 2025
5
out of
5
rating by Rusty Bowden
"My questions were answered and guidance for additional endorsements for discounts was shared. Dana was very helpful."
We responded:
"Rusty, thank you so much for leaving us a five-star review! I am so glad you had an awesome experience with Dana. We appreciate your feedback and hope to continue serving you for years to come! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
PEACEKEEPER HARDIN
June 7, 2025
5
out of
5
rating by PEACEKEEPER HARDIN
"Chris was helpful and I was so surprised that he was able to help me with everything I wanted to get with my car insurance."
We responded:
"Thank you, Clay, for the fantastic rating! I'm happy you had a positive experience with our office. If you ever need further assistance, we're here to help. - Chris Jones - State Farm Insurance Agent, Franklin, TN "
Amber Randolph
June 2, 2025
5
out of
5
rating by Amber Randolph
"They are great. Took care of everything I needed to what specified. Also offered and gave me options for auto and life insurance. Tucker my particular agent is the best. Has called and kept me up to date on all information and was just great all around. I recommend state farm insurance for all your insurance needs."
We responded:
"Amber, Thank you so much for your fantastic review! We're thrilled to hear that Tucker provided you with exceptional service and kept you informed throughout the process. Our team strives to meet our clients' needs, and it’s wonderful to know we hit the mark for you. Please don't hesitate to let us know if there is anything else we can do for you! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Sherry Morris
May 19, 2025
5
out of
5
rating by Sherry Morris
"Very helpful and easy to start a better policy. Explained what coverage I had and will be getting. Was so simple and got a great rate. Would highly recommend to anyone who needs insurance."
We responded:
"Sherry, Thank you so much for your kind words and 5-star review! Our goal is to ensure our clients fully understand their coverage options and feel confident in their choices. Your recommendation means a lot to us! Please don't hesitate to let us know if there is anything else we can do for you! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
jandbh417 Harbin
May 16, 2025
5
out of
5
rating by jandbh417 Harbin
"Dylan was able to assist me with my vehicles insurance and life insurance for the price of my previous insurance👀 wow!!! Thanks Dylan and thanks State Farm!!!"
We responded:
"Brandi, thank you so much for the five-star review! It sounds like Dylan provided you with excellent service for both vehicle and life insurance. Please do not hesitate to let us know if there is anything else we can do for you! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Ava Ellis
May 15, 2025
5
out of
5
rating by Ava Ellis
"The staff at Chris Jones office have been so helpful with a home claim. They cut through the red tape and really took good care of me as a client. I can’t say enough good things about Chris and his staff."
We responded:
"Ava, thank you so much for the five-star review! It's always great to hear about helpful and dedicated staff who go above and beyond to assist clients, especially during the often-stressful process of handling home claims. Please don't hesitate to let us know if there is anything else we can do for you! -Chris Jones - State Farm Insurance Agent, Franklin, TN "